Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
MSL913003 Mapping and Delivery Guide
Communicate with other people
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | MSL913003 - Communicate with other people |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit of competency describes the skills and knowledge to receive and pass on written and oral messages, provide relevant information in response to requests within timelines and demonstrate effective interpersonal skills.This unit of competency applies to laboratory assistants and instrument operators working in all industry sectors.No licensing or certification requirements exist at the time of publication. However, regulations and/or external accreditation requirements for laboratory operations exist, so local requirements should be checked. Relevant legislation, industry standards and codes of practice within Australia must also be applied. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field | Communication/organisation |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Receive and act upon instructions |
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Element: Clarify instructions to ensure understanding of the task | ||||||||
Element: Receive and convey messages |
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Element: Record and convey information so that messages are understood | ||||||||
Element: Demonstrate appropriate interpersonal skills |
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Element: Demonstrate effective interpersonal skills during everyday interactions | ||||||||
Element: Provide appropriate information |
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Element: Establish details of inquiry by questioning and summarising | ||||||||
Element: Access and provide relevant information that meets own authorisation and confidentiality requirements | ||||||||
Element: Redirect inquiries to relevant personnel for resolution if beyond own area of responsibility | ||||||||
Element: Complete all workplace documents legibly and accurately in accordance with workplace procedures |